Sales of Goods Policy


 5.1 When you place an order, subject to availability, you may order for multiple products. If the weight of the goods is over 500gm further delivery charges will apply and you will be notified immediately.

5.2 We will charge you, and you agree to pay:

    1. the purchase price for each product ordered; and
    2. any applicable delivery or handling fees, in the amounts specified on the Website or advised to you by the customer service representative.

5.3 Payment for additional delivery must be paid prior to goods being sent.

5.4 All prices, delivery and handling fees are expressed in Australian dollars, and are inclusive of any applicable GST (as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth)).

5.5 If you are placing an order for or to be delivered to a third party, you represent and warrant to us that you have obtained consent from that third party to provide us with their Personal Information (as that term is defined in the Privacy Act, 1988 (Cth)).

5.6 Payment methods are specified on the Website or told to you at the time you place your order. The name on any credit card used for payment must match the name on the order.

5.7 All coupon or gift card codes must be entered at the shopping cart page or during checkout on the Website and cannot be redeemed once the order has been placed

5.8 You represent and warrant that in paying or attempting to pay for products using the Website, over the telephone or in person, you are not engaged in any fraudulent conduct or contravening any applicable state or federal laws.

5.9 We may, in our discretion, accept or reject an order for any reason, at any time. If we reject an order, you will receive a full refund of any money paid.

5.10 We will not be liable to you for any loss you or any third party suffers for a delay or failure to process your order or deliver products due to inaccurate or incomplete details being provided in an order.

5.11 Delivery will be made to the address specified in the purchase order. If you need to change the delivery address, please contact Customer Service as soon as possible and we will do our best to redirect your order. However, we will not be liable for any loss you or any third party suffer as a result of our inability to execute your request to change the delivery address

5.12 Deliveries are made using third parties. As such, we cannot commit to an exact delivery date or time. You will, however, be provided with a tracking number for your reference.

5.13 If an exchange is required for a harness due to client stating incorrect size, it must be returned to positive response dog training via tracked Post or in person within 7 days of initial purchase. Additional postage fees apply to send replacement products. We reserve the right to withhold exchange if the product is returned damaged or used.


6.1 You must choose your products carefully. It is your responsibility to check the order (including all pricing and product information) before you complete the online checkout process or before you place your telephone order.

6.2 Positive Response Dog Training has made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products, however we cannot guarantee that your screen’s display will accurately reflect the colour of the product on delivery.

6.3 You acknowledge and agree that images of products are for illustrative purposes only and that any accessory featured with a product may be sold separately

Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don’t match the seller’s description.