Privacy Policy
Information that we collect
For each visitor to our website, our web server collects the following type of information for statistical purposes:
- The number of users who visit the website
- The date and time of the visits
- The pages accessed
- The user’s top-level domain name (for example .com, .gov, .au, .uk etc)
- The previous site visited
- The type of browser used
- The user’s operating system (Windows, Mac, etc)
This is anonymous statistical data and no attempt will be made to identify users. Data is solely used to evaluate our website and to improve the content we display to you. In addition to the information that we collect upon your initial access to our site, we may ask you for personal information at other times such as when you enter promotions or contests, when you respond to a survey, or when you participate in a discussion forum. For example, when you pay for a class via credit card payment, we collect several items of personal information, including your billing address, telephone number, and any other information necessary to complete the transaction. Wherever the website collects personal information, we make an effort to include a link to this privacy policy on that page.
External links
Some sponsors and advertisers or websites that have links on our site may collect personally identifiable information about you when you access or utilise those links. Positive Response Dog Training does not control the collection or use of such information, and the practices of those sponsors and advertisers or websites are not covered by this privacy policy.
Collection of personal information
When you email us:
- We will record your email address.
- We will only use your email address for the purpose for which you provided
- It will not be added to an external mailing list unless requested· We will not use your email address for any other purpose.
- We will not disclose it without your consent.
Other personal information collected by us (for example through the use of an online form) will only:
- Be collected by lawful and fair means.
- Be used for a lawful purpose.
- Be collected with your consent, and.
- The purpose for the collection is clear and explicit.
Where you can access your information
- If you have booked any service, you will have received information to be able to log into your portal. Your personal information is stored here.
- You can update your information here yourself
How we capture information
We use a technology called cookies when you visit our site. Cookies are information that a website can transfer to an individual’s computer hard drive for record keeping. Your cookie may be sent at various times during your visit to our web site and may be updated as you access the many different areas.
Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used.
Use of collected information
The information we collect (including information contained in your cookie) may be used to provide such capabilities as personalisation services, interactive communications, and personalised communication between you and the content you prefer. We may also use the information to estimate the size of our audience and measure certain traffic patterns, to track the progress and number of entries in our promotions and contests, to track visits to and business conducted and to notify our visitors about updates to our web site.
We may occasionally contact you with information regarding special events at Positive Response Dog Training. If you ever receive a type of communication that you would not like to receive, you will have the option to unsubscribe from such communication (usually at the bottom of the page).
With whom do we share your information and for what purpose?
Positive Response Dog Training does not sell, rent, or trade your personal information with others. However, when one or more of our business partners co-sponsor a service, promotion and/or contest, we may share some or all of the information collected in connection with such service, promotion or contest with the co-sponsor(s).
If we intend to share such information, you will be notified before the collection of that information. If you do not want your information to be shared, you will be able to choose not to allow the transfer by not using or signing up for that particular service, promotion, or contest.
If we are obliged by law to hand over your personal information then we will comply under the Australian law where required without having to give you notice.
Security of information
Information that we capture is passed through a secure server using encryption technology which scrambles the information to ensure it is protected over the internet.
Storage of information is for the life of the business and we retain the right to hold your information for this length of time.
Privacy
Specific to Positive Response Dog Training, your details are required to allow us to :
- Recognise you when we make personal contact.
- Send you our newsletter. Your email is hidden in our system from all other users.
- Provide discounts to you. Remember your login as a convenience so that you don’t have to log in each time you visit. This requires that your browser has cookies enabled.
- Hide your true name on postings you have made to Positive Response Dog Training. This is shown by your Identity Name.
Terms of use
- As a Member, you must follow the rules of acceptable use for this facility. These rules are:
- In your postings to Positive Response Dog Training, you may not use abusive, profane, derogatory, racist, inflammatory, sexist, ageist, or other unacceptable language. The language must be of a ‘G’ rating.
- Your postings to Positive Response Dog Training are subject to approval for publication – they are not shown on the site until approved. You will be able to see your own, unapproved postings. Should content be found questionable, you shall be contacted and we reserve the right to adjust text or delete the posting.
- Pictures may be uploaded with postings to Positive Response Dog Training and are subject to approval for publication as with the text.
Under certain circumstances, your subscription to Positive Response Dog Training may be cancelled.
Your postings are on social media and this can go worldwide.
By subscribing to Positive Response Dog Training, you agree to these rules.
Complaints
If you believe your information has been incorrectly used after reading this privacy policy you can complain.
To lodge a complaint, please ensure you email info@positiveresponse.net.au with all of your details to identify you and an accurate description of what you believe is a breach.
Our Process
Your complaint will be acknowledged by return email
- It will be then investigated within 30 days
- An explanation will be given by return email
- If you are not satisfied with this response, you may lodge your reasons why, and upon further investigation if your reasons are found to have foundation then the manager will reach out personally by phone to find a solution.
Management of personal information held by Positive Response Dog Training:
Positive Response staff members have signed confidentiality agreements and have been provided with privacy training to ensure that they understand Positive Response’s responsibilities under the Privacy Act 1988 (Cth) and their obligation to maintain the confidentiality of their information and respect your rights under the Privacy Act 1988 (Cth).
This Privacy policy applies to both persons being provided with its training services and its employee trainers as required by Regulation 6(2)(a).
Positive Response treats all breaches of privacy very seriously and will not tolerate any misuse of your information.