Frequently Asked Questions

Assistance Dogs

Why Choose Positive Response To Train With

Many people often compare pricing when looking for a puppy school or a trainer. They forget to ask the most important question. What qualifications does the person or the business have. In  Australia the qualifications for a trainer are a Certificate IV in Companion Animal Services. Only a vet who has completed further training can call themselves a behaviourist. Some Delta Qualified students have a Cert IV in Dog Behavioural Training.

There is no such thing as a dog whisperer, behavioural therapist or any other fancy name people will give you. Ensure you understand methodology of training.  Do not allow so called experts to use force and hurt your pet in the name of training. There are many good qualified trainers. If you are outside of our training areas please visit here

What Breed Of Dog Is Best Suited?

There is no specific breed. The breed will depend on you and your requirements. Assistance dogs come in many shapes and sizes and may look different to other assistance dogs previously experienced by the public. Clients  are supported to find a suitable dog, train and eventually pass a public access test.

We have found that labradoodles from a good, reputable breeder can make especially good assistance dogs due to the fact that they come in varying sizes, are low allergenic and have two great breeds in them that make them versatile and easy to train. The breeders we recommend (see below) have high standards, breed exceptional puppies and work with them in those vital early weeks so that they are comfortable with being handled and are desensitised to a variety of objects and sounds. They hand pick the puppy best suited to you after spending time with you on the phone and offer a full money back guarantee upon return of the puppy to them, should you not be happy.

We Highly Recommend the Following Breeders:

What Equipment Should I Use For My Dog

It is critical to use equipment that does does not choke or cause pain to your dog.

Flat collars should be worn only to display identification details and council registration tags.

For this reason the most acceptable piece of equipment is a front attached harness. There are many brands out on the market and we recommend the harmony harness as it has a three way adjustment and comes with a double ended lead made from quality fabric and made in Australia,

Please visit our online shop to view and purchase the harmony harness.

We do NOT accept

  • Check or choke chains
  • Head Halters
  • Back loaded harness – where the lead attaches to the back of the dog
  • Sporn or any other type of harness that is back loaded or causes pain

 

Does Positive Response Have Assistance Dogs For Sale?

Positive Response train clients who have their own dogs or assist clients in selecting a puppy or dog for the process. Currently we do not have assistance dogs for sale.

We Recommend the Following Breeders:

Can I Train My Own Dog And Only Come To You For A Public Access Test?

No, this is not our policy.

While many people train their own dogs or train with other trainers, we still need to ensure the training you have done meets the standards required of a public access test and the standards we set to ensure consistency across the board.

For this reason, we have the following program in place.

You are required to book in for a 30 minute assessment with one of our qualified trainers. This assessment will determine where you are at with your training and identify any further training needs.

Once you register for training, positive response become your training organisation. We set you up with the required training program/s to ensure we meet standards required.

Depending on the stage you are at will depend on the work required. Once you are ready and pass a Public Access Test the following requirements will need to be met on a yearly basis:

  • 6 month phone follow up with training videos sent in
  • 6 months after that is a 30 min assessment (cost $80.00)
  • This process repeats itself every year until your Public Access Test is due and then you resit the test every three years

 

When do I get a trainee vest for my dog?

You are able to obtain a trainee Vest for your assistance dog in training after they meet certain criterion:

  • We have to have done an initial assessment to determine suitability
  • They must be desexed
  • Your dog must be over 6 months
  • They must have all basic obedience down pat – Stage 1 
  • They must have completed environmental training- Stage 2 
  • They must be in training with us at Positive Response and be assessed regularly
  • In-home  booklets and record tasks must be completed
  • Your dog must be at Stage 3 to use a TRAINEE vest and must comply with the regulations of the GHAD Act 2009

How Can I Train My Dog In Public If I Can’t Go Into Shopping Centers Yet?

There are 3 stages involved in training your dog to become certified as an assistance dog.

Stage 1 – Basic Obedience

Your dog must:

  • Be able to perform all basic exercises (sit,drop, stand, stay, come, walk on a loose lead, leave items on the floor alone, station to a mat or an area) with hand signals, time duration first time every time  around low to medium distractions.
  • Your training should include props like opening an umbrella and walking with it, using low level music and you tube sounds such as children playing in a playground.
  • You must start training your dog to toilet on command
  • You must discuss with your trainer 4 tasks that your dog is either performing already or tasks that you wish to teach your dog to do

Stage 2 – Environmental Training

Once you have the basics down pat, you and your dog need to start working around more distracting areas that are pet friendly where pet dogs are allowed.  These include:

  • Bus stops – where you can train for noise and human traffic areas
  • Train stations – where you can work your dog from a distance to get it used to the noise and the hustle of people coming and going
  • Trams or ferries – again where you are working from a distance and slowly getting your dog used to seeing and smelling these methods of transportation
  • Small external shopping areas where you will train outside around people walking past with trolleys, children passing you, mobility scooters, delivery vans, outdoor cafes, passing statues that may be in that area of animals or water fall displays.
  • You will see many pet dogs sitting at outdoor cafes and can practice leave its, teaching your dog to ignore other dogs as they walk past

This is called desensitisation to external environments and your trainer will assist you in this area.

  • Your dog should by now be proficient in holding and toileting upon request
  • Your dog may now be performing some physical tasks and you will continue the training in this area

Stage 3 – Public Access Training

  • ONLY once you have completed the stages above should you then be using a Trainee Jacket on your dog that belongs to your training organisation
  • You are teaching the dog that jacket on means work and jacket off means free time
  • The general public are not allowed to pat your dog whilst a jacket is on and you may have to gently exercise that right by moving away or asking them not to touch your trainee assistance dog.
  • You will find that some shopping areas allow trainee dogs in however your dog is NOT YET CERTIFIED and it is courtesy to call ahead and ask if it alright to enter a premise to train or to purchase goods with your trainee assistance dog.
  • if you are with a GHAD approved trainer, you are able to train anywhere an assistance dog can go as the trainer holds an approval card.

ONCE your trainer assesses your suitability to pass a public access test then they will discuss with you the process for the test.

How Much Does It Cost To Train Up An Assistance Dog?

There are variables in costing and we can only provide you with a pricing guideline:

Starting with a puppy: 

  • Puppies are strongly encouraged to start in classes and do parts 1-2-3 of training
  • Once desexed at the 6 months of age they then must be re assessed
  • If assessed as suitable – private training then starts

Having your own adult dog assessed:

  • A 30 min assessment to test for suitability
  • Where possible  adult dogs should also go through all 3 courses
  • From there, private training is involved and the amount of further training will depend on you and your dog

Average cost for this type of training including some travel costs is between $1000 – $4000

Sourcing and training a dog for you:

If you require us to source and train a dog for you the average price of this dog is $10,000.00

**The pricing above may not include the public access test and does not include ongoing training

What if I belong to another organisaiton?

There are many organisations in Australia that people belong to.

  • You can stay with your organisation as many provide emotional and FB support – we dont mind
  • Once you join Positive Response Assistance Dogs for training – we become your trainers for the life of your dog
  • We assist you to get to Public Access Level and you must do a minimum of  80% of your training with us
  • We have a standard in place for training and work under the Guide Hearing and Assistance Dog Act of 2009
  • Once you are certified  by Dee Scott, your dog MUST wear our training jacket only

We are affiliated with many organisations and if you are outside of Brisbane please click here for http://minddog.org.au/  a not-for-profit organisation that exists to help people procure, train and accredit psychiatric assistance dogs.

Do You Recommend Any Breeders For A Potential Service Dog?

Yes we do:

We have had some beautifully bred labradoodles with amazing temperaments that are perfect for this role.

They are from these breeders below:

 

Titer Tests

As a policy we do not accept Titer tests for our training classes or for assistance dogs.

All puppies and dogs must be vaccinated as per the vaccination schedule.

An acceptable protocol for Adult dogs is either  a C5 yearly or a triennial vaccination.

Triennial – The C3 part of the C5 is given every three years. This is parvovirus, distemper and hepatitis. As the risk of these diseases is very low in Australia it is a protocol many vets are now undertaking. However the C5 component – Bordetella bronchiseptica  (Kennel Cough) must be given every year.

Class Questions

Why Choose Positive Response To Train With

Many people often compare pricing when looking for a puppy school or a trainer. They forget to ask the most important question. What qualifications does the person or the business have. In  Australia the qualifications for a trainer are a Certificate IV in Companion Animal Services. Only a vet who has completed further training can call themselves a behaviourist. Some Delta Qualified students have a Cert IV in Dog Behavioural Training.

There is no such thing as a dog whisperer, behavioural therapist or any other fancy name people will give you. Ensure you understand methodology of training.  Do not allow so called experts to use force and hurt your pet in the name of training. There are many good qualified trainers. If you are outside of our training areas please visit here

Is Training Success Guaranteed?

Positive Response Dog Training guarantees that it will provide a quality service with staff who are  trained and skilled in the field of reward based training methods to provide you with the very best coaches for you and your pet.  Our programs are designed to give you the best advice on behaviour and training.

It is your responsibility to implement the training, have patience and persistence and understand that like people, dogs learn at differing paces.  Consistency is always the key and it takes time to condition and keep desired behaviours.

There is NO quick fix. YOU the pet owner, must ensure the whole family is on board with your dogs training in order for it to succeed

Who Can Attend Group Training Classes?

Your family pet lives with your family so it is crucial that all members where possible attend classes.

Where it is not possible, it is imperative that you ALL watch the video tutorials and read up on your online notes.

It is NOT FAIR to send one member one week, and another member the following week if the humans have not communicated with each other and training information has not been transferred.

The success of your pets training is dependent on you and your family to communicate effectively , be consistent and understand you are literally training the equivalent of a toddler.

Running Late Or Absent For A Class?

  • Running late for a class?
  • Cant make a class this week?

So that we know you are safe, haven’t had an accident and can stop worrying about you please:

SMS  only –  your name, dogs name, class you are in and a brief explanation as soon as you can.

Thornlands ,Cleveland, Annerley –  0424058450.

Greenslopes both Saturday and Sunday  –  0450977143

e.g.  “John Smith with snoopy in puppy class Thornlands 9.30 am is running late due to an accident on the highway.”

“Jill smith with Bella in older puppy green slopes 8 am class will be away this morning due to illness”

Does My Puppy Need All Their Vaccinations To Come To Classes?

This question is so frequently asked and there are many first time owners who are often given incorrect information.

Puppies only need their FIRST vaccine to come into a class.  It is imperative not to wait as you miss the critical learning period. There have been many studies that have looked at this question and the issue at hand is vaccination vs socialisation. The statistics at the RSPCA show an overwhelming amount of dogs that are euthanised due to a lack of socialisation and very few due to parvovirus (a virus that can be fatal to a young puppy.)

We minimise the risk of infectious diseases, insist that all puppy owners supply current vaccination records prior to class or on the day and work with the latest scientific information available. This gives your young pup a chance to learn life changing socialisation skills they will take with them into adulthood. Missing this critical period of socialisation can cause irreparable damage.

You can’t wrap them up in cotton wool, nor can you leave them inside. Parvovirus is highly infectious and can live in the ground for years. You can even walk it inside your home. Be sensible, carry your pup where you can, DON’T go to dog parks or other high dog traffic areas where you have no control or way of knowing if the dogs are vaccinated. Puppy school is as safe as it humanly can be and education is critical.

 

Titer Tests

As a policy we do not accept Titer tests for our training classes or for assistance dogs.

All puppies and dogs must be vaccinated as per the vaccination schedule.

An acceptable protocol for Adult dogs is either  a C5 yearly or a triennial vaccination.

Triennial – The C3 part of the C5 is given every three years. This is parvovirus, distemper and hepatitis. As the risk of these diseases is very low in Australia it is a protocol many vets are now undertaking. However the C5 component – Bordetella bronchiseptica  (Kennel Cough) must be given every year.

I Have An Un-desexed Adult Dog, Can We Join In Group Classes?

Hormones can cause major behavioural issues in entire male dogs and bitches.
Due to the complications that can arise, it is our policy that anyone with an entire dog or bitch must have a 30 min assessment prior to booking into a class.  If an entire bitch comes into season whilst in class, she must be removed immediately.  If your dog or bitch is assessed as suitable to come into class and behaviour changes whilst in class create issues, your dog will be removed.  No Refund will be given. We reserve the right to convert your class sessions to private training and additional fees will apply.

What Happens If I Miss A Class?

Your course has extensive online training notes and videos so that you don’t miss out on any tuition and can practice through the week. You can contact the office on 34592121 with any training questions.  For these reasons we do not do make up classes.

Can My Child Attend Classes?

Children are welcome to come along to our classes, however, there are important safety considerations that must be adhered to for the benefit of your children, other clients and the dogs in class:

  • Can your child sit still and be quiet for 1.25 hours under your strict supervision?
  • Will they take directions from a trainer and from you the adult?

Children under the age of 8 must have another adult to assist with supervision otherwise it may be easier to leave them with a carer to give you a chance to work and absorb the information given in class.

If your children come to class please bring them something to keep them entertained (e.g. a snack, colouring book, etc.). Children must stay seated with parents or carer’s at all times unless the trainer has asked them to do some of the training.

If a child is not able to comply then a second adult must remove them from the class and stay with them. Please ensure that your children do not wander around unattended during class.

For Workplace Health and Safety reasons at NO stage are children allowed to be on any play equipment or touch any other animals on the premise such as other client’s dogs or horses.

As a policy, children under 12 years of age are not permitted to hold the lead in class. This is for the safety of every client within that class group. We do encourage children to participate in the exercises while parents hold the lead. It is the responsibility of the adult over 18 to control the situation with a child under the age of 18 and above the age of 12 who is holding the lead. At any point in time the adult must still give the child permission to work with the dog and must be in full control of the situation.

 

Pet Services

Is There A Minimum/Maximum Time For House-Sits?

Not at all. Clients can book in for a few hours for the night, one night or for as many weeks as they require.

For more information click this link

Can The Sitter Stay For Extended Hours?

Yes, you can extend hours. It is charged on an hourly rate after 8 am and before 5 pm. The rate is $35 per hour.

What Is The Process For House-Sitting?

We are proud to provide a high quality service to our clients and their pets. Keeping your dog in their own environment makes for a happy pet and our staff love our regulars.  Your dog and all other pets can relax while you are away in their own environment while we live in and take great care of them. We have looked after dogs, cats, horses, mice, birds and fish.  for more information, please visit our pet sitting page here.

Can I Leave Keys In The letterbox For The Pet Sitter?

No. For security reasons, all keys must be handed to our sitters and handed back to clients personally.

What Equipment Will You Walk My Dog With?

We don’t just walk dogs, we train as we walk so that your dog is mentally and physically exercised. We work only with equipment that is gentle to your pet such as a walking front loaded harness click here or a head halter if that is what your dog is used to. that way your dog has a pleasurable experience without causing undue harm to their neck.

Can The Dog Walker Take My Dog To The Dog Park?

As we have no way of confirming the dogs in the park are friendly and safety is paramount for your dog walking service,we do not take your dog into dog parks.

Is My Dog And House Safe While I Am Away?

Yes they are. We ensure our staff follow all of our policies and procedures. They will SMS you upon arrival, send you photo updates and you get a report every morning. We request all our staff provide police checks upon employment, they are heavily vetted in house to ensure they uphold our values, follow our procedures and customer service and undertake in house training so that you can feel comfortable that you and your pet are in the best hands.

General Questions

What Equipment Should I Use For My Dog

It is critical to use equipment that does does not choke or cause pain to your dog.

Flat collars should be worn only to display identification details and council registration tags.

For this reason the most acceptable piece of equipment is a front attached harness. There are many brands out on the market and we recommend the harmony harness as it has a three way adjustment and comes with a double ended lead made from quality fabric and made in Australia,

Please visit our online shop to view and purchase the harmony harness.

We do NOT accept

  • Check or choke chains
  • Head Halters
  • Back loaded harness – where the lead attaches to the back of the dog
  • Sporn or any other type of harness that is back loaded or causes pain

 

What Are The Rules Of Playgroup?

Playgroups provide a safe environment for your pups to run around and enjoy burning up energy whilst engaging with other puppies of all sizes, breeds and ages. We provide two safe areas for playgroups. One area is for quite, shy, timid and gentle play styles, the other for the more robust. We manage puppies by picking up and holding, giving them rest time in between play and ensuring they are having a good time and are not being bullied by their peers. Please Click Here for a full explanation.

Who Should Attend Training?

We encourage all family members that live with the dog attend training where practical. It is important to understand that consistency is the key and having everyone working as a team will create harmony and positive results. If the whole family cant attend then ensure that the person who does goes home and transfers the information across to all family members. We provide video tutorials and online training notes – there is no excuse for inconsistency in the family. Remember – your pet is reliant 100% on YOU.

Titer Tests

As a policy we do not accept Titer tests for our training classes or for assistance dogs.

All puppies and dogs must be vaccinated as per the vaccination schedule.

An acceptable protocol for Adult dogs is either  a C5 yearly or a triennial vaccination.

Triennial – The C3 part of the C5 is given every three years. This is parvovirus, distemper and hepatitis. As the risk of these diseases is very low in Australia it is a protocol many vets are now undertaking. However the C5 component – Bordetella bronchiseptica  (Kennel Cough) must be given every year.

Can I Just Turn Up For A Class Or Do I Have To Enrol Online?

In order to join our classes, you MUST book online. No admittance will be accepted unless we have received an electronic enrolment and payment.

How Do I Enrol Online?

You can go directly to our book now page

What Payment Options Are Available?

Our payment options are on our website and include credit card, debit card and direct deposit. Cash payments can be arranged, please call the office for our terms.

Payment plans are available. Please contact the office on 34592121.

Can I Pay Week By Week?

We do not accept payments week by week. We can , however, organise payment plans so please contact the office.

Can I Transfer To A Different Venue Whilst In A Course?

No this is not possible. Once booked into a course, at your chosen location, the four weeks must be completed at that venue.

What Happens If It Rains?

All our training venues have indoors or undercover areas therefore training is on every week and does not stop. During the winter months it is important to always wear appropriate clothing as our undercover areas can be cool.

Are The Venues Wheelchair Accessible?

Raby Bay Vet Clinic – flat surface from the carpark directly into the clinic

Peticulous Dog Groomers – ramp into complex otherwise one step up onto footpath and smooth access into venue

Greenslopes Pet Café – Undercover car park – flat surface directly to training area

Redlands Vet – Gate access has small lip in –area has some tiles and some grass and may not be suitable for all wheelchairs

Free Dog Training Information

Resource Guarding

Does your puppy or dog, lift its lip and snarl, growl, bare its teeth, snap at you, or freeze like a statue over its food bowl when you approach? Does the same behaviour apply if you attempt to remove their bone or a toy from their mouth? This behaviour (see Resource Guarding version 1 2017) often escalates quickly and can result in severe human injury and euthanasia for your pet. If your pet is exhibiting any of these signs please contact us immediately. click here

Toxic Foods

Did you know that there are many human foods that are extremely toxic to dog and if ingested can be fatal? Here is a list of human foods and drinks that you should NEVER feed your dog.

House Soiling - Why Does It Still Happen?

Some dogs mature and still house soil. This information sheet may help to determine what is happening. Positive Response Dog Training is able to come to you to help with house soiling and other toilet training issues, book here!

Vaccinations vs Socialisation In Young Puppies

It is critical to understand that puppies need to learn great socialisation skills in their young lives from a very early age. There is much confusion about vaccinations vs socialisation, for more information puppy socialization.

How To Fit A Harmony Harness

Socialisation & Choosing A Good Puppy School

Finding a qualified trainer (not just a vet nurse) who runs a premium puppy school will give you and your pup a head start to life. While puppies and children are not the same, their behaviour runs on a parallel. Much like the child who gets a great educational start in their early years, so should your puppy.

One Puppy Or Two?

Buying a puppy can sometimes mean your heart reaches out past your head and you find yourself bringing home the brother or sister. Well meaning family or friends often give incorrect advice such as two dogs mean they keep each other company. Is this a good idea?

Bringing Home Sibling Puppies

What emotional toll does bringing home sibling puppies take, both short and long term? An article written from the puppies’ and trainer’s perspective.

A New Puppy

A realistic breakdown of costs involved when buying a new puppy

Please watch this video for more information.

Dominance - A Misguided Word

Dominance and the Alpha theory. Why is it so misused? and why must people bow to the belief that scruffing puppies, jerking on check chains and yelling at your dog works?

Whatever Happened to the Term Alpha Wolf?- by L. David Mech

Dr. L David Mech discusses the limitations of the word Alpha and how they no longer apply to Wolf packs.

Different Ways To Use A KONG

Think there was only 1 way to use your Kong? Think again! Please see our article outlining the different ways to use a KONG

The World Is Not Flat, Nor Is Positive Training Permissive

In days gone by, we had no cause to believe there was any other way of training except by the use of punishment based learning. An interesting article.

Why Using A Choke Or Prong Collar Is Harmful To Your Dog

Choke or (check as they are known) chains add pressure to the throat and can collapse your dog’s trachea. It is harmful and dangerous, not to mention the expensive vet bills.  Learn more.

Ticks

Familiarise yourselves with your dogs worst enemy – the Paralysis Tick. This article has been written by Animal Emergency Service and provides FAQ’S on these little nasties!

Don’t know what a tick looks like? Take a look at these photos.

 

Neighbour Disputes Over Barking Dogs

Private home visits for training advice are high on the list when barking dogs cause neighbour disputes and council is called! Please read here for more information.

Introducing a New Baby to the Pet

Are you pregnant?
Know of someone who is?
Own a dog or two and unsure of what to do?

Then this article is for you!

He's Only Playing - Or is He?

We’ve all seen it – the over exuberant 18 month old Labrador on his way to the park dragging his owner who can barely keep up, behind him on a lead! He’s so excited that when he reaches the gate his owner can hardly get the lead off him… he’s only playing…or is he?

MindDog

Assistance dogs can come in many shapes and sizes. But not every dog is suited to the task. Choosing the RIGHT dog is your first step to success in owning a MindDog. This article will give you some tips in how to get the best dog for you.

There are certain criteria that your dog must meet to be given access to public areas (shopping centres, transport etc.). Read this article to give you full coverage of the Public Access standards. If your dog is not quite at this level, use this document as a guideline to allow you Public Access sooner.
**Please Note: You cannot take your dog into Public Access area’s unless the dog has been administered with a MindDog (or other Assistant Dog) coat.**

Food for Giant Breed Puppies

From around 12 weeks of age, young dogs of large and giant breeds can be fed PUPPY large breed growth formulas, and remain on this food until they reach approx. 80% of their adult body weight. For some reason, dietary protein level continues to be incriminated by some owners, breeders, and veterinarians, despite the lack of supportive evidence.Do NOT feed your puppy adult food.

Please read this article for further information

Why training is critcial

Why Training Is Critical

People often complain that their dogs are reactive or destructive or won’t walk nicely on a lead –  yet don’t think to train them! Unfortunately for us they do not come pre-programmed and effort is required to have a harmonious family home with a well-trained pet in it.

A trained dog is less destructive in and around the home and owners have good control of their pet. All dogs need good leadership and at Positive Response Dog Training YOU can acquire all the skills to set your dog up with life training and end up with a happy, healthy, behaviourally well-adjusted pet – one who fits in comfortably with your family!

Dog owners generally fit into these areas below:

  • New to owning a dog or puppy?
  • Had dogs/puppies before and this one is very different
  • Thought you were equipped with enough information, and then your dog or puppy has developed behaviours that you are not sure what to do with.
  • Need to train up a dog for specific behaviours such as a mindDog.

Many people research information on the internet and find that it is still inadequate and does not resolve their issues.

Group training sessions with qualified trainers are invaluable for ALL dogs and puppies and for YOU the owner. Here’s why:

  • YOU get the most up to date training techniques
  • Support for any behaviour that your puppy / dog presents
  • Socialisation for your puppy / dog (Play and or Training around other dogs)
  • Build your confidence in handling your dog around others
  • Peace of mind that you are not alone!

What Is Force Free Training?

Force Free Training is NOT just about food!

Operant conditioning (as it is known) is a method of learning that occurs when an animal makes an association between a behaviour (e.g. sit) and the reward (e.g. food, toys, pat, etc.). The reward helps to increase the animal’s behaviour so that it earns as it learns.

We can find examples of operant conditioning all around us:

    • Children completing homework to earn a reward from a parent or teacher
    • Employees finishing projects to receive praise or promotions.

In these examples, the guarantee or possibility of a reward causes an increase in the behaviour. This method of training allows the dog to freely decide to participate.

There is no force or coercion.

Gone are the days of pushing an animal into place or using aversives such as check chains, prong collars and other barbaric equipment. If you are told to use any old-school methods – say NO to force and join a training school that works with the latest scientific information as listed above.

Only you can make the difference to your pet in training.

Administration Fees

Travel Fees and Tolls

Please be advised that travel fees may apply to your service.

We aim to arrange the trainer who is best suited to your situation and is closest to your location.

Our Travel charges apply as below:

We calculate the total amount of kilometers that the trainer has to travel from our base to your location. The first 10 km traveled is free and every kilometer after this is charged at $1 per KM.

If your trainer or pet sitter  travels through tolls to and from your location, these tolls will be calculated and charged to you.

Administration Fees

**Administration fees may apply where any services are booked and subsequently cancelled or any services are booked and appointments are cancelled. Payment plans will attract a fee of $20**

Please see a list of Administrative Service Fee’s below:

Class and Private/Personal Training sessions/Payment Plans.

Where payments have been made, we agree to provide you with a refund less our administration fee of $20 should you elect to cancel your registration Provided you have given us a minimum of 7 days’ notice in writing prior to commencement of the service.

Pet Sitting & Dog Walking services.

We agree to provide you a refund (less a $50 nonrefundable deposit) of any monies paid by you should you elect to cancel your registration, provided that you give us a minimum of 7 days written notice prior to the commencement of the Service.

Services that have commenced

Class and Private/Personal Training sessions.
If a service has commenced, there is no refund due to a change of mind.

  • As a discretionary to re scheduling a client from one class group to another (where the explanation is satisfactory), a $50 transfer fee applies.
  • For any private training that has commenced AND/OR where appointment times and dates have been booked and confirmed, we require four (4) business days’ notice for rescheduling. If notice falls short of the time frame an administration/cancellation fee of $60 applies to reschedule appointments.

Crate Hire
All crates are hired out with a $50 fully refundable deposit once the crate has been returned cleaned and in the same condition it went out.
Crate Hire can be extended if the office is contacted on at least (1) day prior to Crate Hire Return date.

Late Fee’s – If the crate is not returned by the due date of the contract expiry, an additional week’s hire will be deducted from the client’s provided credit card

Please see our terms and conditions in full

Our Rules

Our Rules

What not to bring to Class:

  • NO hot beverages are permitted in class during training
  • NO retractable leads or chain leads or bungee leads.
  • Do NOT bring your dog on check chains, electric shock collars, citronella or prong collars. We are a reward based training organisation. This means we work with equipment designed to do no harm to your pet and work with the same ethics used by the RSPCA and AVA.
  • No other pets
  • No entire (un-desexed) adult dogs (unless assessed by Positive Response Dog Training)

What to bring to Class:

  • Your puppy/dog
  • Current vaccination certificate (MUST be sighted or no admittance to class)
  • Enclosed shoes (NO thongs or open sandals are permitted under Workplace Health & Safety Rules)
  • Family members willing to attend (where possible we recommend the whole family comes along – see below for young children)
  • A dry dog chew bone (mandatory) such as kangaroo or lamb. OR loose change up to $10 to purchase from us*
  • Your dog’s mat or a towel for them to lay on
  • SOFT treats (See Below for full explanation)
  • Poo bags
  • Acceptable collars and leads (See Below for full explanation)
  • Water for your dog if you don’t wish to use a communal bowl
  • Adequate water for yourself
  • Sunscreen, hats, and sunglasses when training in outdoor venues

*Note: We do not recommend rawhide as it gets stringy and is a choking hazard.  Ensure the chew you give your dog is big enough that it cannot be easily swallowed. Make sure you are supervising them when chewing. Bits of small dry chews should be removed and discarded.

Acceptable Collars & Leads

  • Flat Collars
  • Harness – if you are looking to buy a harness we sell and strongly recommend the Harmony Harness (front loaded harness). These can be purchased on the day or pre-purchased online. They come in many colours and can also be made to measure for dogs if required.)
  • NO retractable leads or chain leads or bungee leads.
  • DO NOT bring your dog on a check chain, electric shock collar, citronella or prong collar.

Entire (Un-Desexed) Adult Dogs

Hormones can cause major behavioural issues in entire male dogs and bitches.
Due to the complications that can arise, it is our policy that anyone with an entire dog or bitch must have a 30 min assessment prior to booking into a class.  If an entire bitch comes into season whilst in class, she must be removed immediately.  If your dog or bitch is assessed as suitable to come into class and behaviour changes whilst in class, your dog will be removed.  No Refund will be given. We reserve the right to you convert to private training and additional fees will apply.

Feeding Before Class

All dogs can become completely unfocused when entering a new environment. We ask that you do not feed your dog his/her normal meal prior to class. Your dog can have a small portion of their breakfast or dinner at home and the rest at training. This helps your pet to concentrate on you.

Treats For Class

Bring high value human food to treat your dog in class, please see below for a list of suggestions .  Ensure that treats are cut up into small portions.  Please bring at least two varieties to class.   If your puppy has not had processed food, please bring roast chicken.

  • Devon/Luncheon Meat
  • Sausage/Cabana
  • Chicken Roast
  • Boiled Chicken (good for sensitive tummies)
  • Steak
  • Hot Dogs
  • Cheese
  • Dog dry food – please bring only a small portion along with another type of treat as your dog may not focus on you for dry food only in class

Children In Class

Children are welcome to come along to our classes, however, there are important safety considerations that must be adhered to for the benefit of your children, other clients and the dogs in class:

  • Can your child sit still and be quiet for 1.25 hours under your strict supervision?
  • Will they take directions from a trainer and from you the adult?

Children under the age of 8 must have another adult to assist with supervision otherwise it may be easier to leave them with a carer to give you a chance to work and absorb the information given in class.

If your children come to class please bring them something to keep them entertained (e.g. a snack, colouring book, etc.). Children must stay seated with parents or carers at all times unless the trainer has asked them to do some of the training.

If a child is not able to comply then a second adult must remove them from the class and stay with them. Please ensure that your children do not wander around unattended during class.

For Workplace Health and Safety reasons at NO stage are children allowed to be on any play equipment or touch any other animals on the premise such as other clients dogs or horses.

As a policy, children under 12 years of age are not permitted to hold the lead in class. This is for the safety of every client within that class group. We do encourage children to participate in the exercises while parents hold the lead. It is the responsibility of the adult over 18 to control the situation with a child under the age of 18 and above the age of 12 who is holding the lead. At any point in time the adult must still give the child permission to work with the dog and must be in full control of the situation.

Class Considerations

Consideration is the key to a successful training program.

  • SWITCH OFF MOBILE PHONES prior to class.
  • Smoking and Alcohol is prohibited on the training grounds.
  • Give your instructor your full attention.
  • Ensure children are not chatting or being disruptive.

Exercise Prior To Class

Do NOT allow young puppies to play and become exhausted before class. Keeping them calm and quiet and a little hungry will make your training run smoothly.

Sick Or Injured

Do NOT bring your dog to class if they are:

  • Sick such as affected by canine cough or been treated for any other reason by a vet that means remaining away from a class
  • If your dog has been in contact with another dog that potentially may be ill

Please contact us prior to class. Contact the office on 07 34592121 and we will discuss options with you.

Arriving For Class

When arriving for class ensure you are there 5 min prior to class commencing. Please ensure all puppies are carried in where possible. If unable to carry because of size/ injury ensure you keep hold of the lead and do not allow them to drag you over to another puppy.

Week 1 Adult (Part 1) Course – please ensure that you wait in your car with your dog until a staff member comes over to direct you to the training area, this will ensure that your dog is not put under any unnecessary stress or distraction prior to class.

THORNLANDS SATURDAYS – Please park under the trees or on the side road opposite the vet car park. Please only park in the vet clinic car park if there are no parks elsewhere.

GREENSLOPES SUNDAYS – Please park in the undercover car park. Be aware that other training classes may still be in action so please drive slowly. A staff member will direct you where to park closest to your training location.

Some parking is available upstairs and Greenslopes Pet Cafe HOWEVER – Parking is not allowed directly outside the store. Please park near the QLD X-ray area.

All other venues have adequate parking outside the venue in both car park and street parking. If unsure, please contact us prior to the class to discuss with you.

Late Arrivals

Please ensure you arrive to each class at least 5 minutes prior to start time and are ready to start on time. Late arrivals will disrupt dogs already in class and can be very disruptive for everyone concerned.

Class Make Up Policy

As a rule, we do not offer make up classes. We do understand that sometimes missed classes cannot be avoided. We provide extensive training notes and videos for each class so you will know what was covered. Please advise your trainer or the office as soon as you know you are going to be away and we will give you any training advice that is required.

If you do not attend class after payment has been made and do not contact us as to the reason why, you are not entitled to a refund of the class fee. A transfer fee WILL apply if you wish to transfer into another class. As per our Terms of Service, we have the right to terminate your enrollment and you will surrender all monies paid.

Extra Dogs

Only dogs enrolled in the course are permitted to attend the class. We do not endorse that another dog be left in the car for the duration of the class. Please leave any other dogs/animals at home!

In Case Of Incidents

Please advise your instructor IMMEDIATELY if you or someone else is sick or injured. All instructors carry mobile telephones and will organise medical assistance if required. We have a first aid kit on hand for minor injuries.

Public Holidays

We are Closed for Christmas Day and Easter Sunday ONLY. Classes will run for all other public holidays. Your Trainer will remind everyone of the public holiday the week before and advise those away what to work on.

Delayed Class POLICY

In the case of low numbers in class (minimum of three (3) to commence a class), we reserve the right to delay classes. You will be notified if this occurs.

Trainers

While we endeavour to ensure consistency with one trainer within your course, at times trainers fall ill or go on holidays. If this occurs a fill in trainer will take your class. While trainers may have a variance in teaching style – the curriculum remains the same. We appreciate that clients often form a rapport with trainers but at no time can we guarantee a trainer you prefer will take ongoing classes.

Bad Weather

Positive Response is lucky to have indoor and outdoor facilities. In the event of a venue change, (this can happen on the morning) all clients would be notified by SMS. Venue change would mean somewhere else within a 15KM radius from the venue your class was at.

Natural Disasters

As was the case in Jan 2011 and Jan 2013, Positive Response endeavours to ensure the safety of clients and staff. We will contact you via sms and phone to ensure first that you are well and safe. We then make a decision based on the severity of the disaster. We will ensure you and your pet can continue in classes and will make every effort to assist. We also pray that this never happens again and that our clients affected recover and can move forward with their lives in a positive way.